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SUPPORT
PROMOTIONAL DISCLAIMER
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, taxes or shipping and processing charges. Consumer must pay applicable sales tax. No more than one discount code can be applied per purchase. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Dr. Ming has the right to end or modify any promotion at any time. Other restrictions may apply. Promo Codes cannot be applied retrospectively by you or our Customer Service team.
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, taxes or shipping and processing charges. Consumer must pay applicable sales tax. No more than one discount code can be applied per purchase. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Dr. Ming has the right to end or modify any promotion at any time. Other restrictions may apply. Promo Codes cannot be applied retrospectively by you or our Customer Service team.
FREE PRODUCT PROMOS
Free Gifts are only available while supplies last. Limit ONE (1) Free Gift per order. Purchase must meet minimum purchase condition to receive free gift (if applies). Subtotal does not include tax or shipping fees. Free Gifts automatically added to cart once threshold is reached. Free gifts subject to change without prior notice. Free gifts only available while supplies last. Other restrictions may apply.
If you decide to return your order for a Refund and received a Free product, please keep in mind that the Free product that was included with your purchase must also be returned, new, unused, with tags and/or seals. In case the Free item is not returned in good condition, the FULL PRICE of the item will be charged from the total amount paid and the refund will be processed for the difference.
SHIPPING POLICY
- Order processing takes 1 business day before shipment. Once your item/s is dispatched estimated delivery times is 3-7 business days.
- Our shipment companies: DHL, USPS
You need to know:
Dr. Ming’s international shipping charges DON’T include:
- Country specific customs -import -duties -tax fees associated with your package delivery.
- These fees must be paid by the customer directly to the delivery carrier at the time of delivery.
- Charges from Dr. Ming include only the cost of your item(s) and the cost of shipping.
- Additional charges for customs, import, duties, or tax fees must be paid by you.
Additional charges for customs, import, duties, or tax fees must be paid by you. We don’t control these charges and we can’t predict what they might be, as we ship worldwide, and customs policies differ widely depending on destination. Please contact your local customs office.
hello@drmingtea.com
RETURNS AND EXCHANGE POLICY
We will gladly accept your return within 90 days of order ship date for a refund. If the item you wish to return does not comply with this requirement, then the request will not be processed.
Simply contact our Customer Care Team to request the Return Authorization Form, the form MUST be included in the package with the returned item(s). You will have to pay shipping one way. We ask that you allow ten to fourteen (10-14) business days for all returns to be processed once they have been received on our end. If you need to review your return or have any specific questions please Contact Us.
We will refund the purchase price, subject to the following conditions:
- Return item(s) within 90 days of the delivery date.
- Must include Return Authorization Form.
- You are responsible for costs associated with returning the item(s) to us. We cannot be responsible for packages mailed to us, we suggest that you use trackable mail service.
- Please allow up to 10 days from the time we receive your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
- We may refuse or delay returns if fraud or abuse is suspected.
- Refunds: the purchase price will be refunded (all shipping and handling charges are non-refundable) t you using the original payment method once we have received the returned item(s) back and confirmed that it meets conditions 1-2 above.
- Refunds for items reported as missing by the customer that are indicated as shipped will not be refunded.
- Dr. Ming® is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we will review on a case by case basis, at our sole discretion. Please contact our Customer Service Team for assistance.
CHANGING ADDRESS OR EDITING ITEMS AFTER ORDER WAS PLACED
We strive to process all orders as soon as possible so that our customers may be able to enjoy their items, therefore, if you need to change or edit the shipping address it must be BEFORE the package has been shipped.
If item was already shipped we suggest contacting the carrier IMMEDIATELY to request assistance. Some carriers give the option of picking up the package at one of their locations.
LOST OR STOLE PACKAGES
We do not process refunds for LOST OR STOLEN packages, confirmed DELIVERED by the carrier. Dr. Ming Tea is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we will review on a case by case basis, at our sole discretion.
Damaged & Incorrect item(s): If you receive a damaged, defective or incorrect item(s), contact our Customer Service Team within 30 days of delivery via: Web Chat email at: hello@drmingtea.com We'll need your order number. Also, we may request that you send the damaged/defective or incorrect item(s) back to us.
Security Policy
Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.